After a long and turbulent debate, a dramatic reversal takes place. God delivers His judgment between Job and his friends, directing His criticism precisely at those who attempted to defend Divine justice. God addresses Eliphaz, using him to pass a message to the other two friends, Bildad and Zophar [רש״י, מצודת דוד]. God speaks directly to Eliphaz because he was the oldest, the wisest, and the first to engage in the argument with Job [תקות אנוש, רמב״ן]. This direct communication represents a new level of prophecy for Eliphaz, granted as a result of God speaking with Job [אלשיך]. Some commentators suggest this revelation occurred in a nighttime dream, intended to awaken the friends to their need for atonement [רמב״ן].
God's central complaint against the friends is that they did not speak correctly about Him or for His sake [מצודת ציון, מצודת דוד, ביאור שטיינזלץ]. Their profound error was that, in their effort to justify God, they falsely condemned Job, claiming his suffering was a punishment for his sins. This directly contradicted God's own testimony that Job was a pure and upright man [אלשיך]. By insisting that Job was being punished for hidden crimes, they actually made God appear unjust to anyone who knew of Job's true righteousness [רמב״ן, חומת אנך]. Furthermore, instead of comforting their agonizing friend, they offered abstract philosophical arguments, mocked him, and only added to his immense suffering [רש״י, ביאור שטיינזלץ]. Another perspective highlights their hypocrisy, noting a gap between their words and their hearts; they offered outward defenses of God that they did not truly believe themselves [מלבי״ם].
In stark contrast, God presents Job as a positive model, referring to him as His servant. This raises a natural question regarding how Job can receive such praise when he also directed harsh words toward Heaven. The primary approach among commentators is that a person is not held strictly accountable for words spoken in the grip of agonizing pain. Job's difficult statements were born from unbearable suffering, yet he maintained boundaries and refused to curse God, even when his wife suggested he do so [רש״י, מצודת דוד, חומת אנך, ביאור שטיינזלץ]. Moreover, unlike the hypocritical friends, Job spoke his genuine truth. God examines the sincere intent of the heart rather than merely judging outward expressions [מלבי״ם]. Ultimately, Job's foundational claim was correct: he was indeed a righteous man, and his suffering was not the result of sin [רמב״ן, אלשיך].
From a complementary angle, other commentators emphasize that Job was granted the honorable title of God's servant only after he recognized his own mistakes, expressed regret, and retracted his words. Because Job confessed, he earned atonement and was restored to his former status. The friends, however, remained blind to their error. They were entirely convinced that they had done a good deed by defending God, which prevented them from repenting and left them in desperate need of atonement [רמב״ן, אבן עזרא, תקות אנוש].