The feeling of distance between humanity and God can often feel profound, yet this separation is never the result of a lack of divine power to save. Instead, it is an artificial barrier entirely constructed by human choices. Human wrongdoings are the sole and exclusive reason for God seeming to ignore the cries of His people [מצודת דוד, ביאור שטיינזלץ]. Bad behavior functions as a direct partition that actively blocks any closeness between the two sides [שד״ל, ביאור שטיינזלץ].
There is a fundamental difference in the types of spiritual flaws that create this distance. Acts of heresy and outright denial build a complete, impenetrable wall of separation that prevents closeness from both directions. On the other hand, offenses driven by physical desires do not create a total disconnect. Rather, these desire-driven failures cause God to hide His face and refuse to listen to prayers [מלבי״ם].
The primary approach among commentators is that these wrongdoings actively cause God to turn away. The text borrows from human experience, describing God as though He were a person intentionally covering His face and ears to avoid seeing or hearing the people [אבן עזרא]. This hiding of the face does not imply a physical cloud or an actual, material barrier blocking God's sight. After all, a physical wall might block vision, but it does not completely block sound. Therefore, the idea of God refusing to hear clarifies the overall metaphor: human failures are the conceptual, rather than physical, reason that God chooses to hide His face [שד״ל].